Privacy & Data Security

Last Updated: 5 September 2025

At Betcha Play (betchanow.co.nz), safeguarding your privacy and protecting your personal data is central to everything we do. We are committed to operating with transparency, integrity, and strict compliance with New Zealand privacy laws and international data protection regulations. This Privacy & Data Security Policy explains how we collect, use, store, protect, and share your information, and outlines the rights and choices you have as a valued user of our services. By using our website or mobile app, you confirm that you understand and agree to the practices described below.

Information We Collect

To provide you with secure, efficient, and personalized betting experiences, Betcha Play collects both personal and non-personal data:

Account Details: Full name, date of birth (to verify age 18+), address, email, and phone number.
Financial Data: Payment method information, deposit and withdrawal records, and transaction history.
Technical Data: IP addresses, device identifiers, browser types, operating systems, and geolocation data (for compliance with jurisdiction restrictions).
Usage Data: Pages visited, games played, time spent on site, app interactions, and user preferences.
Communications: Emails, live chat history, and customer support requests.
Verification Documents: Identity and address verification (such as passport, driver’s license, or utility bill) when required by law.

Why We Collect Your Data

We collect and process personal data only where it is necessary, lawful, and proportionate. Specifically, we use your information to:

Verify Age & Identity: Ensure all players are legally eligible (18+) and prevent underage gambling.
Deliver Services: Provide access to betting, lotteries, promotions, and account management.
Ensure Security: Protect accounts against unauthorized access, fraud, and financial crime.
Improve User Experience: Customize content, promotions, and navigation to suit your preferences.
Meet Legal Obligations: Comply with New Zealand Gambling Commission requirements, AML (Anti-Money Laundering) regulations, and other international standards.
Promote Responsible Gaming: Offer self-exclusion tools, spending limits, and behavior monitoring to help players maintain control.

How We Protect Your Data

At Betcha Play, we adopt a multi-layered security strategy to ensure your data remains confidential and protected:

Advanced Encryption: All sensitive data is encrypted both in transit (SSL/TLS) and at rest.
Secure Servers: Data is hosted on Tier-1 servers with physical, technical, and administrative safeguards.
Access Controls: Only authorized staff can access sensitive data, under strict confidentiality agreements.
Regular Audits: Security practices are reviewed, tested, and updated regularly by internal teams and external auditors.
Incident Response: In case of a breach, users will be promptly notified, and mitigation measures will be applied immediately.

How We Share Data

We do not sell, rent, or trade your personal data. We may share your information only in these limited circumstances:

With Service Providers: Payment processors, KYC/AML verification partners, and cloud hosting providers.
With Regulators: When required to comply with New Zealand laws, gaming regulations, or international directives.
With Fraud Agencies: To detect and prevent fraudulent or unlawful activities.
With Consent: When you explicitly agree to third-party services, promotions, or offers.

Your Rights

As a Betcha Play user, you are in control of your personal information. You have the right to:

Request access to a copy of the personal data we hold about you.
Request corrections to inaccurate or outdated information.
Request the deletion of your data where legally permissible.
Restrict or object to the processing of your personal data.
Withdraw consent for marketing communications at any time.
Transfer your data to another provider, where applicable.

International Data Transfers

Although Betcha Play operates in New Zealand, some partners and service providers may be located in other countries. Whenever your data is transferred internationally, we apply robust contractual and technical safeguards to ensure your information is handled with the same level of protection required under New Zealand law.

Data Retention

Your data will be retained only for as long as necessary to fulfill the purposes described in this policy or to meet regulatory obligations. In most cases, account and transaction records are kept for a minimum period required by law (e.g., anti-money laundering retention rules). After this period, your information will be securely deleted or anonymized.

Children & Underage Users

Betcha Play is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. Any account found to belong to an underage player will be immediately terminated, and any associated data will be deleted.

Third-Party Links & External Services

Our platform may contain links to external websites, apps, or services. Please note that Betcha Play is not responsible for the privacy practices of third parties. We strongly encourage you to review the privacy policies of any external sites you visit through our platform.

Policy Updates

This Privacy & Data Security Policy may be updated from time to time to reflect changes in technology, legal obligations, or our business operations. Whenever changes are made, the “Last Updated” date at the top will be revised. We recommend reviewing this page regularly to stay informed of how your information is managed.

Contact Us

If you have questions, concerns, or requests regarding your privacy and data security at Betcha Play, please contact us at info@betchanow.co.nz. Our support team is committed to ensuring transparency, accountability, and a safe betting environment for all users.